How to book an airport transfer?
In the "From" field, select the city or enter the hotel address you need to be picked up from. The price does not depend on the pickup address as long as it falls within the selected point. In the "Where to" field, select the airport.
Can I cancel my order?
Yes. You can cancel by contacting support (info@avitovip.com or WhatsApp/Telegram — links in the page footer). If you cancel at least 24 hours before pickup, a full refund is made to the original payment method within 5–30 business days (timing depends on your bank and payment processor). See the “Cancellation Policy” section of the Terms and Conditions.
How do I choose the right vehicle?
Each vehicle class shows the number of passengers and luggage pieces it can hold, with model examples. If in doubt, ask our manager.
How do I find out the capacity of my car?
Capacity is listed on the website when you search a route. Standard baggage = bag or suitcase up to 158 cm total. Hand luggage fits in the cabin.
What should I do if there is a problem with payment?
Email info@avitovip.com with details — we will help promptly. Main payment rules are in the “Payment Terms” section of the Terms and Conditions.
In what currency should I pay the driver?
For cash to the driver, follow the currency on your voucher. If you need change in a specific currency, tell us in advance when arranging with support. For online payment, charges follow your selected method.
Are you sure you will meet me?
Yes — follow the instructions on your voucher.
What language does the driver speak?
We try to match drivers who speak your language or at least English, but can't guarantee fluency in a specific language.
How do I change an order?
Contact support as soon as you can: info@avitovip.com or WhatsApp/Telegram (page footer). After your booking is confirmed we try to accommodate changes but cannot guarantee them; in practice, if you reach us at least 5 hours before pickup, changes are usually possible. See the Terms of Service in the Terms and Conditions.
How do I check that my order has been accepted?
You will receive a confirmation voucher (with booking number and travel details) at the email you provided. If you don't get it, contact our manager at info@avitovip.com.